What is the delivery time?
Your order will be sent as soon as possible! Please allow a maximum of 5-7 days for the order to be shipped from Montreal. Thereafter, the delay depends on the traffic of Canada Post (usually maximum 6-10 days in Canada). Please note that the shipping costs do not include a tracking number except for limited editions.
I live in Montreal, can I come and pick up my project without going through the mail?
If you live on the Plateau Mont-Royal, we will be happy to arrange a meeting place or personalized contactless delivery (and you will avoid the post office delay). Please contact us at firstname.lastname@example.org
How are the products delivered?
8 x 10 prints are shipped in flat cardboard envelopes and 12 x 18s in a stiff roll of Kraft cardboard. Our goal is to protect prints as much as possible from the elements and handling of the shipment with an ecological care. Please note that some items from shipment are recycled and we try to use alternatives to plastic.
What is your return and refund policy?
All products are final sale. However, our main goal is your satisfaction. Please don't hesitate to contact us to see how we can help you if you are ever unhappy with your purchase.
If you ever have a product damaged by shipping or has a defect, send us a photo of the item so that we can make a complaint to email@example.com. We will be happy to replace the item in question or give you a store credit.
Can the products be shipped internationally?
Yes, they ARE ! Please note that the fees vary depending on the destination.
I have a special project and I would like to have an original illustration, is it possible to make a custom order?
Muguette is also the art of making custom illustrations! It is our pleasure to carry out your wildest projects depending on the artist's availability. The price depends on the complexity and size of the work. Please note that the calendar is full for 2021. Openings for 2022 will be up soon.
I would like to have Muguette products in my store, is it possible?
Of course! We are happy to encourage local businesses as much as possible. Do not hesitate to contact us via Instagram or at firstname.lastname@example.org for a collaboration.